Support representative - Slovak/Serbian
Join our dynamic team at Cross Border Talents as a Support Representative for Croatian Speakers. We are looking for enthusiastic individuals who are eager to provide exceptional customer support while working with a renowned company. This role offers a unique opportunity to engage with customers, assist them with their queries, and contribute to a positive service experience.
Your Responsibilities:
- Respond to inbound customer inquiries in Croatian through various communication channels.
- Provide accurate and timely information to customers regarding products and services.
- Resolve customer issues and complaints effectively, ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members to enhance the overall customer experience.
Requirements
Requirements:
- Fluency in Slovak/Serbian (C1/C2 level or native speaker);
- Good command of English (B2 level);
- Previous experience in customer service or support roles is a plus;
- Strong communication and interpersonal skills;
- Ability to troubleshoot and resolve issues effectively;
- Basic computer skills and familiarity with customer service software;
- Willingness to work flexible hours, including shifts.
Benefits
Competitive salary package, reflecting your expertise and contributions.
- Meal tickets
- Private medical subscription
- Reimbursement for public transportation subscription
- Permanent contract with the potential for advancement, providing stability and security.
- Performance and Signing bonus
- Exciting career growth opportunities within a globally renowned organization.
- Engaging projects with leading global brands, offering diverse and rewarding experiences.
- Supportive and collaborative work culture, fostering both personal and professional
development.
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