System Support Engineer - Timișoara

System Support Engineer
Timişoara
Timișoara, Timiș County, Romania

Main Activities and Tasks:

Respond to queries and requests for assistance, logging and updating those queries to reflect the ongoing status using the helpdesk ticket system; ensure queries and requests are responded to within the set SLAs agreed.

Perform remote troubleshooting through diagnostic techniques and pertinent questions.

Determine the best solution based on the issue and details provided by customers.

Arrange delivery of spare parts to customers to ensure SLAs are adhered to, along with arranging/chasing the return of faulty parts.

Monitor TAC delivery KPIs.

Assist in setup, configuration, and maintenance of servers, storage, desktops, audio, visual, printing, software, and networks.

Fault diagnosis, log collection, and resolution of issues, in cooperation with system and equipment suppliers as appropriate.

Manage and arrange 3rd-party engineers for onsite troubleshooting at customer sites.

Perform service surveys after ticket closure.

Travel may be required within the EU.

Follow processes of network security and data protection.

Adhere to internal rules and regulations, policies, procedures, and current workflows within the organization/business unit/team.

Perform other tasks within the scope of the role, as requested by the immediate supervisor, within the limits of professional competence (e. g. , reports, analyses, specific projects, training, document creation, etc. ).

Required Skills & Technical Knowledge:

Excellent communication skills in English; any other language is considered a plus.

Professional and courteous telephone manner.

Knowledge in Azure administration.

Experience with mainstream servers (HUAWEI, Lenovo, Dell, HPE, etc. ), including microcode upgrade, management module configuration, RAID configuration, installation and replacement of accessories, and installation of operating systems (Windows, Linux, ESX).

VMware v
Sphere knowledge, including installing ESX, v
Center, configuring virtual networks, storage, clusters, and creating virtual machine modules.

Experience with Microsoft Hyper-V, including installing Hyper-V, SCVMM, configuring virtual networks, storage, clusters, and creating virtual machine modules.

Experience with Windows and Linux operating systems, including user and permissions configuration, storage, network configuration, and domain management.

Knowledge of Windows roles and services, including installing and configuring Active Directory, File Server, DFS, NTP, KMS, etc.

Familiarity with Brocade SAN switches, including initial configuration and zone configuration.

Knowledge in cloud solutions (Azure, AWS, Alibaba, etc. ).

Knowledge of Power
Shell programming.

Experience with NAS solutions, including Synology.

Ability to work independently and under pressure.

Self-motivated.

What we offer:

Growth Opportunities Support for learning and career advancement.

Work-Life Balance Flexible hours and hybrid work options.

Inclusive Culture A welcoming, diverse environment where everyone feels valued.

Generous Time Off 26 days of holiday plus bank holidays

Informații detaliate despre oferta de muncă

Firma:	CONNECT44
Localiția:	Timişoara Timișoara, Timiș County, Romania
Adăugat:	7. 3. 2025 Postul de muncă activ

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System Support Engineer Timișoara

System Support Engineer
Timişoara
Timișoara, Timiș County, Romania

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locuri de muncă

System Support Engineer Timișoara

System Support EngineerTimişoaraTimișoara, Timiș County, Romania

Locuri de muncă Timişoara - locuri de muncă interesante în împrejurimi:

Timişoara: Alte locuri de muncă în orașul tău

System Support Engineer
Timişoara
Timișoara, Timiș County, Romania