TaaS - Service Operations Agent
Goodyear. More. Driven
Primary Purpose of the Position
Taa
S Service Operations Agent (TSOA) role on a global level (for NA and EU) is responsible for key processes to setup GMC to prepare the efficient work of the Control Tower Team on a daily basis. Key processes may include: TCU and sensors registration, quality checks, creating and sending reports.
The TSOA will ensure customer satisfaction by on time and qualitative registration of vehicles including follow up of registration backlog and quality assurance. Secure accurate documentation of daily activities and processes in platforms (GMC, EU DM).
He/she will have full ownership of registration, quality checks, customers creation, requesting information, triggering commands, executing troubleshooting, TCU decoding (as future activity), etc.
This position will work closely together with the Technology Team and Control Tower team to deliver services on the highest level He/she will also be a point of contact for junior colleagues in the team, prepare and deliver trainings to the new associates on the business processes and proactively identify and raise process concerns.
Primary Duties and Reponsabilities
Fleet Creation & Vehicle Management
Data entry for manual fleet creation, review & data entry for vehicle activations &
- activations
Create
- fences for customer and service yards. Manual review and entries for vehicle group management - low pressures, low tread, missing sensors, HALO fitments.
Ticketing & Reporting
Secure accurate documentation of daily activities and processes in platforms (GMC, EU DM).
Review, update and analyze reports including vehicle status, Taa
S Installation Master.
Update Sales
Force
Support
Troubleshooting of faulty hardware
Troubleshooting for general GMC issues
Troubleshooting of missing and inconsistent data
Documentation and ticketing towards 3rd and 4th Level Support in Technology Team
Ensure that necessary documentation for 1st and 2nd Level Support are up to date and based on 3rd and 4th Level Support of Technology Team
To establish reporting and documentation for communicating update to supporting departments
Knowledge, Skills & Capabilities
Goodyear is one of the world's largest tire companies. It employs about 72, 000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop
-
-
- art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .
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