Talent Acquisition Manager - GBS Bucharest

Talent Acquisition Manager - GBS
Bucureşti
Bucharest, Bucharest, Romania

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the
- changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building
- term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

Requirements:

People Management

• Lead, mentor, train, and motivate a
  - functional,
  - lingual team within a complex matrix organization environment.
• Manage the team to deliver the full recruitment cycle, including
  - quality sourcing and recruitment pipelines in line with their role level and business alignment. Ensure stakeholder satisfaction and maintain high standards of service delivery at all times.
• Manage team performance, training, coaching, and identifying career development opportunities for team members.
• Monitor and prioritize team workloads, ensuring the requisition load per recruiter is optimal, and that SLAs, KPIs, and quality standards are all met and maintained.
• Manage
  -
  - day team issues and escalations, ensuring all matters are resolved in a timely manner with appropriate investigation, mitigation, and implementation of continuous improvement measures.
• Manage staff turnover and recruitment within the team, undertake annual appraisals, performance management, and team engagement.

Workforce Planning

• Strategically manage the team’s workforce planning and resourcing activities.
• Collaborate with UK & Europe TA Managers to understand forecasted hiring needs from the business lines and plan effective resourcing as a management team.
• Undertake ongoing analysis of capacity to highlight where
  - capacity could create a risk and where there is additional capacity.

Process Optimization and Compliance

• Ensure all team members accurately follow and comply with the talent acquisition processes, driving implementation of changes and updates to processes.
• Ensure compliance with all local regional policies.
• Ensure all recruitment activities comply with relevant laws and regulations (e. g. , GDPR, SOX).
• Support the implementation of AI in the recruitment process to enable timesaving and metrics improvement.
• Identify and implement process improvements to streamline processes, improve candidate and stakeholder experience, and increase productivity.

Systems, Technology, and Continuous Improvement

• Support the implementation of AI in the recruitment process, actively partaking in requirements gathering and implementation as required.
• Partner and work closely with the TA Managers and TA Director to ensure a consistent approach in how all HR/TA teams are using our systems within Europe & India.
• Ensure all team members in the GBS Bucharest TA team accurately follow the talent acquisition process and drive implementation of changes and updates to processes.
• Drive a culture of continuous improvement and enable team members to share their ideas to enhance sourcing, attraction, and hiring of the best talent for the company.

Stakeholder Management

• Build, develop, and maintain excellent stakeholder relationships.
• Work with stakeholders to ensure effective communication both verbally and within approved systems.
• Support the team to manage stakeholder expectations on timescales by communicating effectively, verbally and through technology, ensuring that there is an agreed hiring plan for all roles.
• Manage stakeholder expectations by foreseeing challenges in advance and being able to raise these upwards and come up with practical solutions.
• Provide updated reports and feedback to stakeholders and colleagues (TA Managers) on assigned requisitions and recruiter performance.
• Analyze complex issues, develop and implement solutions, and provide regular performance and operational progress reports to managers/hiring managers to ensure issues are flagged in a timely manner and gaps are addressed.
• Lead and/or participate in governance meetings to discuss operational results, issues, strategies, and solutions to improve team performance.

Skills and Attributes Required

• Fluency in English is essential. An additional European language being either Italian, French, Spanish, German or Polish is preferred
• Strong people management skills.
• Experience working within a
  - national organization leading a
  -
  - class candidate resourcing team.
• Experience working in a
  - paced, agile,
  - volume recruitment environment. Ability to manage complex situations, ambiguity, and work in
  - pressure situations.
• Familiarity with a Global Business Services work environment that supports multiple global locations.
• Experience with Applicant Tracking Systems (ATS) such as Smart Recruiter and Workday is desirable but not essential.
• Possess the experience, confidence, and presence to influence and engage internal stakeholders and the external market. Exceptional interpersonal and communication skills.
• Ability to drive continuous improvement initiatives.
• Strong organizational and
  - management abilities.
• Commitment to professional development and staying current with industry trends.
• Committed to ensuring data accuracy and implementing measures for regional TA teams to maintain
  - time and accurate data.
• Ethical and compliant, always acting in the best interests of the business and leading by example.
• Proven ability to conduct and lead resourcing activities with an emphasis not just on delivery but on stakeholder and candidate care.
• Proven experience using reports and data to drive
  - making and evaluate team progress and performance.
• Ability to be “hands-on” and lead by example.
• Problem-solving and
  - oriented person.

Qualifications

• Bachelor’s degree in human resources, business administration, or related field; advanced degree or HR certification preferred.
• 10 + years of progressive TA experience, with at least 3 years in a leadership role.