T&E Helpdesk Officer with Dutch Timișoara

T&E Helpdesk Officer with Dutch
Timişoara
Timișoara, Timiș County, Romania

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a
- established history in various domains. As part of this project, your role as an Travel&Expenses Helpesk Officer will be to build and
- manage a strong relationship with our client organization and perform based on defined SLA and KPIs. The skills & experience you need: Fluency in English and Dutch; At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk; Very good analytical and
- solving skills; Numerical competencies; Customer-oriented; Ability to adhere to TAT and timelines; Attention to detail; Active listening combined with excellent written and verbal communication competences; Knowledge of T&E (Travel & Expense) or Finance domains. What you'll be doing: T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems; Ensures that the problems are accurately registered in the ticket application when received via
- mail, phone or chat; Ensures that the phone/chat line is open at the beginning of the work program; Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses; Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction; Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem; Ensures a structured and
- quality communication related to the open cases; Creates tickets to the IT support team whenever necessary. Benefits for working with us: The opportunity to work with 2023 of the Year! Competitive salary with attractive set of social benefits: ✓ Private Pension Plan; ✓ Monthly Benefit budget; ✓ Medical insurance; ✓ Life insurance; Christmas bonus; Relocation package for candidates outside of TIMIS county; Great career opportunity to work for one of the biggest brands in the world in a unique work environment; Personal development in a multinational working environment through nice extracurricular activities with the team; Professional development through a variety of training programs (hard/soft skills); BOOKSTER opportunities; Nice designed and central business office; Coffee and tea on the house; The promise of an enjoyable first impression after discussing with any of our recruitment colleagues. Travel & Exp(Transactional Accting Serv)