Team Leader Annotation Timișoara

Manages communication and coordinates between Command center and location team.

Understand and keep track of key team KPIs. Manage dips in performance with adequate reinforcement plans proactively.

Monitors, coordinates, and supervises the daily activities of the staff in the operations team.

Manage staffing, Attrition and Hiring

People management and associated responsibilities like performance and development management

Manage relationships of the key interfaces of the team and client

Able to plan long term improvements, looking at least 6 months to 1 year ahead.

Understanding of processes run by the team and ability to bring in improvements and efficiencies within the team.

Create a mode of operations to be adhered to by team members in order to maintain good work discipline.

Creating a second line of command and grooming up potential resources for the next level.

Reviewing and tracking performance on a daily basis and providing coaching and feedback to employees.

Ensure leakage control at all levels like shrinkage, login adherence, productive time etc. and maintain process hygiene.

Ensures adherence to all office and process specific policies by Team and self.

Creating improvement plans and tracking efficacy and to take necessary actions accordingly.

Coordinate with the Command center and with all internal stakeholders and provide necessary inputs.

Must acquire complete process knowledge and supports operations in case of :

Prepare reports, maintain process dashboards, and create presentations for necessary review by internal and external stakeholders and also lead such reviews as per requirement.

To handle complex issues in a process/project to provide more effective solutions.

Able to conceive and implement productivity improvements within operations.

Manage escalations from internal and external stakeholders.

Able to mentor the team both technical and functionally.

Discover training needs and coordinate with local group heads, QA/training and command center to provide the necessary coaching.

Train the new employees.

Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.

Perform transaction quality audit of the annotations completed by the team members.

Prior experience in managing Image/Li
DAR annotation projects

Excellent people management skills should have an experience of a Team Leader for a minimum of 1 year.

Good communication skills, should be able to read, write and speak in English

Should understand the multicultural environment.

Can manage multiple shifts.

Ability to drive initiatives in the team with creativity and a
- term vision

Have good computer knowledge with understanding of advanced excel and PPT and other MS offices.

Having a proven track record

Should be a
- motivated achiever

Excellent Problem-solving abilities, strong logical analytics