Team Leader, Application Ops 1st line with German Bucharest

Team Leader, Application Ops 1st line with German
Bucureşti
Bucharest, Bucharest, Romania

Your day to day:

With these activities you will have a great impact on our business:

• Coordination of Application operations of the First line team, in order to achieve the agreed objectives

• Executes or manages incidents, problems and service requests, including the implementation of alternative solutions.

• Evaluates employees' performance and potential against their goals and development plan by regularly holding 1-2-1 meetings

• Provides input for planning, evaluating, implementing, developing, and preparing production migration phases and modifications/changes in software code and networking.

• Provides technical support for BSS processes and systems: troubleshooting, service restoration, problem investigation, change implementation

• Regularly identify opportunities for improvement/automation.

• Assists in building knowledge and skills within the team and works to continuously improve customer service.

• Managing
- term and
- term relationships with Vodafone's internal and external partners to ensure SLA compliance and improve services for application operating services in line with aligned financial figures.

• Create, maintain and improve the relationship with key stakeholders

With these skills you are a great candidate:

Language requirements:

Sounds like the perfect job? We’ve got even more to offer:

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.