Tech Support Specialist (B2B) w. Swedish/Dutch/Polish Bucharest

Tech Support Specialist (B2B) w. Swedish/Dutch/Polish
Bucureşti
Bucharest, Bucharest, Romania

Network Circuit Provisioning with Swedish/Dutch/Polish

Client Description:

Adecco Permanent Placement is looking for a Network Circuit Provisioning with Swedish/Dutch/Polish

for one of its client, an global technology company that helps enterprises reimagine their businesses for the digital age.

Responsibilities:

Your Role & Responsibilities

Ideal job for candidates that have an experience working for a Telecom company in the
- line process for any of the following global Telecom clients across the globe. If you’ve handled customer issues related to Broadband/Fiber Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services 

Responsibilities 

- Review Telco Access and Circuit order by performing network checks and site readiness to ensure provisioning of order is line with customer’s order

- Perform and document all checks and component testing to determine completeness and accuracy of all information 

- Perform tasks and activities to ensure
- time request through to local Telco Access providers

- Perform exception and escalation management tasks or actions including documenting and escalating as required to be able to meet and deliver customer promised commitment timelines 

- Deliver
- time response and resolution updates via Phones, Emails, Tickets/tasks from various stakeholders, internal and external 

- Provide weekly order summary performance to drive Telco turnaround performance 

- Track, manage, and resolve all Third-Party Access Provider related activities, milestones, & escalations 

- Coordinate with Local Field Technicians, 3rd Party Vendors and Local Telco Access providers in performing standard testing test, install and activations of local circuits and porting of telephone numbers in systems and troubleshooting of connectivity 

- Coordinate and conduct standard testing as required based on the product type 

- Troubleshoot, document, and resolve issues identified and certify services end to end 

- Support on escalated cases from Network Field Operations or Customers to support site surveys when circuit testing is involved 

Candidate Profile:

- Good command over Swedish, Dutch or Polish language/good verbal and
- verbal communication skills

- Good command over English language/good verbal and
- verbal communication skills

- Customer facing experience good knowledge of Telecommunications and familiar with working with Telcos – Fixed Line: At the time of submitting your resume, please identify the Telco provider and the country you’ve had experience working with/or for

- Basic knowledge of Networking Infrastructure - Hubs, Switches, Routers (mainly Layer 1 & 2 devices) 

- Very good with Task management: 

- Attention to Detail 

- Ability to follow instructions and logical tasks 

- Ability to remember and organise
- up tasks 

- Ability to Document tasks and actions for order reviews and updates 

- Ability to coordinate with others in ensuring task completion 

- Excellent computer system proficiency skills with working & navigating across multiple applications

- Minimum experience of working in an International Telecoms experience of 1 year 

Why Us

- Permanent contract

- Competitive salary

- Private health and life insurance from day one in the company

- Working hours: Monday to Friday 

- Onsite Work Module 

- Meal allowance on card/voucher

Toti candidatii care corespund cerintelor de mai sus sunt invitati sa aplice online. Vor fi contactati doar candidatii care corespund profilului in maxim 2 saptamani.

Pentru mai multe oportunitati de angajare, va rugam vizitati
- ul  si
- va
- ul in vaza de date pentru a fi elegibil pentru actuale sau viitoare posturi deschise. Toate aplicatiile sunt strict confidentiale.

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