Technical Customer Support Representative - Croatian or Serbian - Romania
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Position: Technical Customer Support Representative
Location: Remote, Romania
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Respond to customers incoming calls and emails regarding their electronic equipment
- Ensure customer satisfaction and provide professional technical customer support
- Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Identify when the issue should be
- assigned to another department or more senior representative - Keep records of customer interactions, comments, and complaints, and in line with internal procedures
- Keep
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- date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported.
REQUIREMENTS:
- Based in or willingness to move to Romania within a short notice
- Native/fluent in and Croatian or Serbian, both verbal and written. Fluent in English (minimum B2 level)
- EU citizen or sorted our residency status in Romania (no visa support available!)
- Computer literate with sound knowledge of Microsoft Office package
- A strong working capacity with general office tools
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being a team player at the same time
- Customer-oriented role experience will be considered as an advantage
- Academic degree will be considered as an advantage.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Work remote from anywhere in Romania!
- Relocation support and accommodation
- Private medical insurance
- Meal tickets
- Performance bonus
- Guidance and tools to reach your full potential
- And many more!
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