Technical Customer Support Representative (Croatian or Serbian) Cluj-Napoca

Technical Customer Support Representative (Croatian or Serbian)
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Croatian or Serbian speaking Technical Customer Support Representative to join their team in Romania.  

Position: Technical Customer Support Representative

Location: Remote, Romania

Employment type:
- time or
- time

Remuneration: Base salary + performance bonuses.

DUTIES AND RESPONSIBILITIES:

• Respond to customers incoming calls and emails regarding their electronic equipement
• Ensure customer satisfaction and provide professional technical customer support
• Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Identify when the issue should be
  - assigned to another department or more senior representative
• Keep records of customer interactions, comments, and complaints, and in line with internal procedures
• Keep
  -
  - date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported.  

REQUIREMENTS:

• Based in or willingness to move to Romania within a short notice
• Native/fluent in and Croatian or Serbian, both verbal and written. Fluent in English (minimum B2 level)
• EU citizen or sorted our residency status in Romania (no visa support available!)
• Computer literate with sound knowledge of Microsoft Office package
  
• A strong working capacity with general office tools
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being a team player at the same time
• Customer-oriented role experience will be considered as an advantage
• Academic degree will be considered as an advantage
• Working schedule: Monday to Friday, 10 AM - 07 PM.  

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Work remote from anywhere in Romania! 
• Relocation support and accommodation
• Private medical insurance
• Meal tickets
• Performance bonus
• Guidance and tools to reach your full potential 
• And many more!