Technical Customer Support Representative - Croatian - Romania
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Position: Customer Support Representative (Croatian)
Location: Cluj-Napoca, Romania
Work model:
- site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products
- Customer Order Management
- Secure and deepen client retention, contribute to excellent customer support
- Secure that all complaints are being recognized, recorded confirmed, and solved effectively
- Proactively propose ways to improve the processes
- Adhere to given processes and procedures
- Update the database of customers and document activities
- Reporting the most common issues to the support team for further escalations.
REQUIREMENTS:
- Native / fluent in Croatian both verbal and written. Good command in English (minimum B2 level)
- High school diploma or an equivalent
- Excellent customer service and relationship building skills
- High motivation and enthusiastic approach,
- organized - Ability to work in a
- paced organization - Good numerical and reasoning skills.
OFFER:
- Schedule: full time, Monday-Friday 8 AM - 5. 00 PM
- Transportation coverage
- Attractive remuneration package
- Signing bonus (paid in 3 installments)
- Holidays: 20 days/year and an extra day after a year
- Contract for undetermined period
- Fully paid training
- Comprehensive relocation support including 6 months accommodation
- Meal tickets (30 RON/day) – approx 150 EUR net/month
- Private medical package
- Internal development opportunities
- Discounts with partners
- Gym pass monthly subscription
- Employee assistance/wellbeing program subscription
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