Technical Customer Support Representative (Croatian)
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Croatian speaking Technical Customer Support Representative to join their team in Romania.
Position: Technical Customer Support Representative
Location: Remote, Romania
Employment type:
- time or
- time
Remuneration: Base salary + performance bonuses.
DUTIES AND RESPONSIBILITIES:
- Respond to customers incoming calls and emails regarding their electronic equipement
- Ensure customer satisfaction and provide professional technical customer support
- Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Identify when the issue should be
- assigned to another department or more senior representative - Keep records of customer interactions, comments, and complaints, and in line with internal procedures
- Keep
-
- date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported.
REQUIREMENTS:
- Based in or willingness to move to Romania within a short notice
- Native/fluent in and Croatian, both verbal and written. Fluent in English (minimum B2 level)
- EU citizen or sorted our residency status in Romania (no visa support available!)
- Computer literate with sound knowledge of Microsoft Office package
- A strong working capacity with general office tools
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being a team player at the same time
- Customer-oriented role experience will be considered as an advantage
- Academic degree will be considered as an advantage
- Working schedule: Monday to Friday, 10 AM - 07 PM.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Work remote from anywhere in Romania!
- Relocation support and accommodation
- Private medical insurance
- Meal tickets
- Performance bonus
- Guidance and tools to reach your full potential
- And many more!
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