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Technical Customer Support Representative Croatian Speaker
Job Description: Technical Customer Support Representative Croatian Speaker
Are you a native Croatian speaker with a passion for technology and customer service? Were offering an exciting opportunity to join our team in a remote position based in Romania, providing technical support to Croatian-speaking customers. This is your chance to contribute to a global technology project, delivering
- tier customer service and technical assistance.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat, resolving issues related to products, services, and troubleshooting technical problems.
- Assist customers with inquiries regarding product features, setup, and configurations.
- Maintain clear communication with customers, offering solutions and escalating issues when necessary.
- Stay
-
- date with the latest product updates and company policies to provide accurate and efficient support. - Meet performance goals, including response times, resolution rates, and customer satisfaction metrics.
What We Offer:
- Competitive Compensation Package: Attractive base salary, with performance bonuses available after the first three months and the potential for progression as you continue in the role.
- Accommodation Support: For those choosing to relocate to Cluj-Napoca, we offer temporary accommodation, or a rental allowance if you prefer your own housing.
- Meal Vouchers: Benefit from daily meal tickets, credited directly to your personal meal ticket card.
- Healthcare Coverage: Enjoy comprehensive medical coverage starting from your second month of employment.
- Transportation Support: We fully cover transportation costs from your current location to Romania, including flights, trains, or buses.
What We're Looking For:
- Native or fluent Croatian speaker with excellent communication skills in both spoken and written Croatian.
- Proficiency in English (both written and spoken).
- Previous experience in customer service or technical support is preferred but not essential.
- Strong
- solving skills and a passion for technology and troubleshooting. - Ability to work independently in a remote setting and manage time effectively.
- Adaptability to a
- paced,
- focused environment.
Why Join Us?
- Work remotely from anywhere in Romania, with the flexibility to create your ideal
- life balance. - Be part of a dynamic, multicultural team with significant opportunities for career growth and professional development.
- Contribute to a
- impact global project where your technical expertise directly enhances the customer experience.
If youre passionate about providing excellent customer support and eager to take on a new technical challenge, wed love to hear from you!
Apply today to embark on an exciting career in technical customer support and make a significant impact in the Croatian market.
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