Technical Services Specialist - Buzău

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Technical Services Specialist
Buzău
Buzău, Județul Buzău, Romania

Technical Services Specialist

Remote, USA

The Technical Services Specialist is a crucial team member who provides worldwide technical service support to our neurology product line.

What you’ll get to do in this role:

Adhere to all Quality System procedures impacting product or service quality for customers.

Provide advanced technical service support for all products, addressing and resolving technical issues with customers and field personnel.

Offer
- call support during evenings and weekends as per scheduled rotations.

Maintain the Service Request (Siebel) database, documenting customer interactions in compliance with FDA regulations and departmental procedures.

Coordinate with Sales, Field Organization, Shipping, Manufacturing, Inventory Control, and Finance to ensure timely product delivery.

Participate in Quality Improvement Teams and identify problems, offering recommendations to enhance department efficiency.

Transfer product knowledge and assist colleagues with
- related issues, providing global support to Authorized Service Centers.

What we are looking for: Basic qualifications

Education and Experience

Bachelor's degree (B. Sc. ) or equivalent combination of education and experience.

Two to four years of related experience and/or training in Technical Service.

Mathematical Skills

Proficiency in probability, statistical inference, geometry, and trigonometry.

Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.

Technical Skills and Certifications

Knowledge of network protocols (UDP, TCP/IP, Ethernet, HTTP).

Proficiency in operating systems (Windows 7, XP, 10, /; Windows Server /).

Proficiency in software (MS Office //; SQL Server //).

Experience in hardware troubleshooting and PC repair.

Networking skills, including troubleshooting and Citrix Server knowledge.

Additional Experience

Experience in a call center and familiarity with call tracking systems (e. g. , Clientele or Siebel).

Preferred Skills:

Recent completion of Network+, A+, and MCSE certifications is an asset.

Experience with medical device industry and clinical settings

(EEG/Sleep/EMG/IOM) is preferred.

Travel Required: Less than 5%

Compensation and Benefits: Comprehensive benefit package that starts on your 1st day! Including:

Medical, Dental, Vision

K Contribution

7 paid holidays + 2 floating holidays of your choosing

Generous paid time off plan (4 weeks to
- hours accrued)

Tuition reimbursement assistance eligibility after your first year

Annual Bonus Plan Eligibility

And more!

Natus Pay Transparency Details The pay range for this position is $44, -72K annually. The actual base pay offered may vary depending on multiple factors including
- related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Natus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose and treat disorders of the brain, neural pathways and sensory nervous system. Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics and laboratories worldwide.

Detalii privind locul de muncă:

Firma:	Natus Medical Incorporated
Localiția:	Buzău Buzău, Județul Buzău, Romania
Adăugat:	29. 6. 2024 Postul de muncă activ

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