Technical Support Bucharest

Technical Support
Bucureşti
Bucharest, Bucharest, Romania

IT Teams is a Romanian company specialized in software outsourcing and remote staffing. We aim to assemble passionate experts to help companies and startups achieve success. We deliver the perfect combination of technical skills, methodology and high speed delivery techniques to help startups and established companies extend their development teams.

Tasks

• Provide 1st line remote support for Google Workspace, Slack, and Microsoft Azure AD / Office 365, assisting with basic user issues and troubleshooting.
• Manage incoming helpdesk tickets, resolve common problems (e. g. , password resets, basic app issues), and escalate more complex issues to internal IT team members.
• Liaise with internal IT staff to ensure efficient resolution of escalated issues, acting as a bridge between users and the technical team.
• Take part in weekly IT Helpdesk calls to provide updates on tickets, share knowledge, and collaborate on improving support processes.
• Maintain clear and professional communication with users, ensuring timely
  - up and resolution of issues.

Requirements

• +4 years of experience in a 1st/2nd line IT support or helpdesk role, preferably in a remote or hybrid environment.
• Strong knowledge of Google Workspace, Slack, and Microsoft Azure AD / Office 365.
• Ability to troubleshoot basic issues and escalate complex problems to internal IT experts.
• Familiarity with
  - based support systems and managing workflows in a
  - paced environment.
• Excellent communication skills and ability to collaborate with both users and technical teams remotely.

Wondering what it is like to work at a fast growing company while the team is still small?

Want to make an impact in building a product that is changing an entire industry? That’s the kind of opportunity we’re offering.

Effort: full time, remote (Romania)

Project duration: 6 months initially, with possibility of extension

IT Teams is a software development company with consistent experience in outsourcing and remote staffing. IT Teams assembles passionate experts to help companies and startups achieve success. We deliver the perfect combination of technical skills, methodology and high speed delivery techniques to help startups and established companies extend their development teams.