Technical Support Specialist with German
Răspunde la anunțRole Details Type of Support: Omnichannel (Email, chat, phone, social media) Contract Duration: Permanent Work Schedule: Tuesday - Saturday, 4:00 am - 1:00 pm - United States EST | Sunday / Monday off Work Type and Location: Remote, Romania Expected Start Date: October 17, 2024 About Us A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere. We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at Partner
Hero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at Partner
Hero, enjoy your
-
- day, and thrive. The Role We are currently looking for a motivated German Technical Support Associate to support a new partner in the Medical Field. This new partner is passionate about helping people! Their mission is to democratize healthcare by making medical imaging accessible to everyone around the world. To support this team, we are searching for candidates who have strong customer support skills, excellent communication skills, a passion for healthcare, and the ability to provide customers with personalized support through phone, email, and chat. In this role you should enjoy thriving in dynamic and flexible environments, taking ownership of our partners’ brands, product, and opportunities, and using their creative
- solving abilities to go above and beyond expectations. What You’ll Do: Providing excellent, friendly and positive customer service via email, chat and/or phone Helping customers solve problems with strong troubleshooting, reading comprehension and
- solving skills Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better Answering
- sales questions and qualifying leads to sales Helping customer with their payment process Able to work independently and collaboratively What We Expect From You: Excellent English and German - both written and verbal communication skills Action-oriented with strong organizational, analytical, and
- solving skills Adaptability toward rapid changes Attentiveness and empathy towards clients Ability to multitask and learn new workflows Team player Great customer service skills via phone, chat, and email Knowledge about Ultrasound and medical imaging is a huge plus. Nurses, medical students, and sonographers are very welcome to apply! What You’ll Get In Return: Flexible working arrangements (US Only) Hybrid working arrangements (all other countries) Competitive Base Salary Generous paid vacation Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our
- time employees Competitive retirement benefits (US only) Access to free
- based fitness workouts from home paid Sabbatical Leave Training opportunities provided by Partner
Hero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for
- functional development Company Culture Is At Our Core Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions. Care for others - Cooperate, empathize, and seek opportunities to put each other first. Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments. Take ownership - Doing the right thing should come naturally. Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues Partner
Hero is proud to be an
- opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com. PRIVACY NOTICE Partner
Hero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Partner
Hero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here. Powered by Jazz
HR
Fii primul, care se va înregistra la oferta de muncă respectivă!
-
De ce să cauți de muncă pe Lucrezi.ro?
În fiecare zi oferte noi de muncă Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni Lasă să-ți fie trimise noile oferte prin e-mail Fii primul care răspunde la noile oferte de muncă Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite Vă vom ajuta să găsiți un nou loc de muncă