Ticket Quality Assurance Support Specialist @DARWIN
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Description:
THE ROLE & YOUR MISSION
The role will focus on training delivery, support alignment from a best practice perspective, monitoring the quality checks performed via email and providing feedback to improve performance of the team. The QA will act as a subject matter expert and will be responsible to adhere to the QA strategy and internal procedures.
YOUR EXPERIENCE & VALUES
Our Ticket Quality Assurance Support Specialists are passionate about delivering a
- quality service and have excellent technical support or Darwin experience. They will lead by example, mentor others and work with a high level of professionalism and proactivity. They are a team player and passionate and proactively recommend change to ensure our team develops and grows in a scalable, operationally efficient way.
Behavioural Skills
- focused, driven
- task and prioritize time effectively
- facing role
Technical Skills
Point.
OUR BENEFITS & CULTURE
- growing, innovative company with lots of room for progression and career growth
- friendly environment that encourages learning and initiative;
- life balance, whether that's standard working,
- time working, or working from home
As a company, we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. Our teams will jointly identify at least one “anchor day” per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.
Darwin is part of Mercer Marsh Benefits (MMB), a 7, 000-person-strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. More than 4 million people are already using our platform.
Darwin™ is a
- leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative Saa
S (Software as a Service) platform has transformed the employee benefits industry. We are
- paced, ambitious,
- focused and on a journey to innovate and develop products that truly impact people’s lives and the market in which we operate.
Here at Darwin, we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.
Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.
Fii primul, care se va înregistra la oferta de muncă respectivă!
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De ce să cauți de muncă pe Lucrezi.ro?
În fiecare zi oferte noi de muncă Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni Lasă să-ți fie trimise noile oferte prin e-mail Fii primul care răspunde la noile oferte de muncă Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite Vă vom ajuta să găsiți un nou loc de muncă