Trainer (German) Bucharest

Trainer (German)
Bucureşti
Bucharest, Bucharest, Romania

Your profile:

• Fluent in German is mandatory as well as good command in English

• Strong written and verbal communication skills

• Top Customer and Client handling skills

• Experience in process/soft skills/up-skilling training

• Min. - years of experience in
- on Training delivery - direct experience in BPO environments is a strong advantage



Key Responsibilities:

• Ensure successful planning and execution of training needs

• Measure program training effectiveness

• Provide associates and supervisors with guidance, mentoring and support focused on performance improvement

• Send reports to the Operations team on the progress/pending status of the training activities including suggests for process or training improvement opportunities

• Review content at regular intervals to ensure all updates are incorporated

• Participate in internal & external calibrations

• Conduct refresher trainings based on TNI

• Manage knowledge check for new hires & production staff our new Trainer you will be responsible for planning, facilitating and delivering ongoing process training in an international BPO environment.

• The overall objective is to ensure our teams are knowledgeable and capable of delivering top customer service in an accurate, courteous and constant manner. You will be the
- how master elevating the knowledge level of our staff, helping them be successful in offering customer service up to leading global brands' expectations • The position is WFO - requires office presence