Transition, Quality and CSI Specialist
Your day to day:
The main responsibilities of the role would be to design new processes and updating existing processes for all types of Networks’ business nature To report consolidation specific to SLA Calculation and productivity KPIs measurement. To be responsible for implementing and deploying the Continual Service Improvement framework in Networks Centre Romania as well as for identifying, managing to completion, and controlling the continual service improvement opportunities. To coordinate the
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- day activities of the project team from original concept through final implementation and ensures that resources are used efficiently.
With these activities you will have a great impact on our business:
• Proficient in Quality Management System and process design based on PDCA approach.
• Process training on defined IQMS process
• Publish QA internal reports on a monthly basis based on audit planned vs audit conducted.
• Maintain, change, control & improve IQMS documents through defined document control process. PEG group will review & approve service specific process tailoring.
• Communicate new & change processes to intended stakeholders in Networks.
• Maintain Timely delivery as outlined in SLA/KPI document weekly/monthly reports.
• Software development & maintenance of Networks Reporting Portal.
• Standardize SLA/KPI across services.
• Perform regular improvement activity review meetings at various organisational levels.
• Regularly track and report the benefits produced by the CSI initiatives within Networks.
• Identify, mitigate, and escalate risks which could affect the efficiency targets achievement.
• Network & contribute to methodology, standards, KPI development, Best Practice, Internal communications (in Networks) with 6 sigma community.
• Regularly track the efficiencies.
• Establish project plan and initiate project mobilization by confirming project scope, estimate, resources, roles, and responsibilities.
• Monitor and control execution of project both from a delivery point of view (on time and with expected outcomes) and from a financial point of view (on budget).
• Build Monthly Headcount Data Reports & Pyramids Reports.
• Reviewing and validating the HC related data for respective Services.
With these skills you are a great candidate:
Sounds like the perfect job? We’ve got even more to offer:
• Work from Home – hybrid approach
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted
- technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation – Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
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