Travel Customer Experience Specialist (Italian)
Do you thrive in
- paced environments and have a passion for exceeding customer expectations?
Are you fluent in Italian and English and eager to leverage your skills in a dynamic, international role?
Then we want YOU on our team!
About Us
A leading force in customer experience (CX), we combine
- edge AI technology with human expertise to deliver transformative CX journeys for some of the world's most innovative brands. Our focus lies on the Travel and High-Growth Tech sectors, offering comprehensive solutions across the entire customer journey.
The Role
Join our vibrant, multilingual BPO center as a Customer Experience Specialist! As a key player in our mission to deliver international service excellence, you'll be the first point of contact for our valued clients in the travel industry.
What You'll Do
- Provide exceptional customer service through phone and email interactions, ensuring a positive and professional experience at all times.
- Assist airline customers with flight changes, cancellations, lost baggage, and claims.
- Communicate effectively with customers in both Italian (C1 level) and English (B2 level).
- Respond promptly to customer inquiries, demonstrating a strong commitment to issue resolution.
- Uphold a positive and empathetic approach, building trust and rapport with each customer.
You're a Perfect Fit If You Have
- Strong written and spoken Italian (C1 level) and English (B2 level) language skills.
- A passion for customer service and a proven ability to exceed expectations.
- Experience in a BPO/contact center environment is a plus, but not mandatory.
- Familiarity with airline booking systems (Amadeus, Galileo, or Sabre) is a valuable asset.
- A willingness to learn and grow in a
- paced environment. - A collaborative spirit and a desire to be part of a winning team.
We welcome applications from recent graduates and experienced professionals alike!
Why Join Us?
- Be part of a team that's shaping the future of CX on a global scale.
- Competitive salary and benefits package, including meal tickets, private medical subscription, and transportation reimbursement.
- "Bring a friend" referral program - get rewarded for recommending top talent!
- The potential for exciting bonuses and incentives based on your performance.
- Permanent contract with clear opportunities for career advancement.
- Comprehensive training program to equip you for success.
- Engaging work on projects with leading global brands.
- Supportive and collaborative work environment that fosters personal and professional growth.
This is a
- term contract opportunity. Don't miss out!
Specifications
- Dynamic, young, and diverse work environment
- All equipment provided by the company
- Modern,
- equipped kitchen and lunch area - Convenient location with easy access to public transportation, shops, and restaurants.
Salary & Schedule
- 4370 RON net salary + meal tickets (15 RON/day) + private medical subscription + transport settlement
- Monday-Friday, 10:0019:00 (fully
- site) - Office location: Bucharest
- No relocation package available
Italian (C1) & English (B2) Required
We prefer candidates with at least 6 months of experience in customer support, call centers, or the hospitality industry. However, recent graduates with no work experience are also encouraged to apply!
Apply Now! Applications Close June 6th!
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