Trust and Safety – Management Trainee - English - Hybrid Iasi Iași

Trust and Safety – Management Trainee - English - Hybrid Iasi
Iaşi
Iași, Județul Iași, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Trust and Safety – Management Trainee - English - Hybrid Iasi

In this role, you will be responsible for the
-
- day management & leadership of your team comprising of 15 – 20 moderators and will also assist with escalations, training, and quality control

Responsibilities

• Driving performance (efficiency, quality, hygiene) management of your team member to meet all SLA’s

• Will be solely responsible for training your team on product, process & policy and keeping your team up to date on policy/process update/policy disseminations

• Continuously improve the delivery process to attain a consistent & stable level of operations 

• Manage relationships with client Moderation team, liaising with internal stakeholders and external partners regarding all things related to the business 

• Manage escalations and provide timely resolution

• Basis RCA, effective coaching & feedback to be shared with team members

• Conduct performance reviews of each team member and explain / set career development path & opportunities for team members

• Partner with stakeholders such as training, WFM, quality, policy, and client Moderation team to ensure continuous alignment with the business roadmap and content moderation best practices

• Report & escalate system issues / bugs/ downtime to management as necessary and in a timely manner

• Identify new opportunities to enhance existing organizations, services, operations etc.

• Should be a subject matter expert for all processes, policies and protocols

• Should invest time in
- development and learning. Also, should dedicate quality time in upskilling the team members

• Continuous Learning: Leverage Genome plus learning & development teams across the organization to upskill budding talent to create & nurture future support staff/leaders within the process

• Ops Modernization: Leverage digital solutions & platforms built at Genpact to update dashboards to enable intuitive and well reported 360-degree operations

Qualifications we seek in you!

Minimum Qualifications

• Any Graduate

• Relevant years of experience as a team leader in a content moderation / trust & safety workspace managing a team of 15 to 20 moderators

• Excellent communication and people management skills

• Flexibility and the ability to delivery excellence amidst constant change

• Flexibility in hours of work & ability to work in shifts

• Proficiency in MS office (Excel, Power
Point)

Preferred Qualifications/ Skills

• Tech Savvy

• Possess excellent business acumen, qualitative and quantitative
- solving skills

What can we offer?

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our
- winning learning platform 

• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts