Workforce Management Scheduler (On-site/Hybrid)
Răspunde la anunț Through our dedicated associates, Conduent delivers
- critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The Workforce Management Scheduler role typically involves managing and optimizing the scheduling of resources (agents and staff) to ensure the efficient operation of customer service teams.
Key Responsibilities:
- Optimizing Employee Schedules: Develop schedules that balance workload demands while minimizing work hours and adhering to resource availability, operational guidelines, and regulatory requirements;
- Forecasting and Scheduling: Create and maintain work schedules for customer service agents based on forecasted call volumes, emails and chat interactions;
- Shift and Time-off Planning: Collaborate with team leaders and managers to plan agent shifts, breaks and manage
- off requests; - Performance Reporting: Generate daily, weekly, and monthly reports on schedule adherence, shrinkage, absenteeism and productivity to assess workforce efficiency;
- Real-Time Adjustments: Make necessary
- time adjustments to schedules in response to unexpected absences, high call volumes, or technical issues; - Resource Allocation: Optimize resource allocation to ensure alignment with business objectives while maintaining SLAs and KPIs.
The ideal candidate should have:
- Proficiency in Microsoft Office, particularly Excel;
- Advanced English language skills (B2 proficiency or above);
- Bachelor’s degree;
- Strong analytical and
- solving skills; - Attention to detail and ability to multitask in a dynamic environment;
- A positive,
- oriented attitude; - A collaborative,
- focused approach.
Note: The working schedule for this position is Monday to Friday, during regular business hours (09:00-18:00). The selection process starts with a specific
- hire test, before any interviews.
Why
Fii primul, care se va înregistra la oferta de muncă respectivă!
-
De ce să cauți de muncă pe Lucrezi.ro?
În fiecare zi oferte noi de muncă Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni Lasă să-ți fie trimise noile oferte prin e-mail Fii primul care răspunde la noile oferte de muncă Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite Vă vom ajuta să găsiți un nou loc de muncă