Team Lead (with German and English proficiency)
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at Partner
Hero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at Partner
Hero, enjoy your
-
- day and thrive.
The Role
At Partner
Hero, our Team Lead facilitates successful operations for the programs they support by directly leading a team of associates and helping to optimize the team's contribution to the partner's operations.
This role requires proficiency in the German language (speech and written). As a Team Lead, you will be a point of contact for the partner regarding the program and you will be responsible for relaying key information, updates, and feedback to your team. You will also be responsible for production and metrics related to production. (estimated 50% of the time).
You demonstrate key characteristics such as responsibility, reliability, process knowledge, leadership (leads by example), organizational skills, time management, positive attitude, openness to feedback, coaching, and mentorship skills.
This is a REMOTE ROLE.
What you’ll do:
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- day planning and operations of your team (estimated 50% of the time)
Directly provide customer support and resolution of issues and questions regarding the Partner’s online product. (estimated at 50% of the time)
Make sure that each of your teammates delivers on their Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs)
Train and help develop your team by conducting team huddles and coaching sessions
Create reports of your team's performance and document feedback from the Partner
Act as the liaison between the management and your team
What we expect from you:
- solving skills.
Hero and the Partner.
What you’ll get in return:
- house psychologist
- based fitness workouts from home
Hero and outside entities
- functional development
Company Culture is at our core
Culture leads, and success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
Partner
Hero is proud to be an
- opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, which are consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com.
PRIVACY NOTICE
Partner
Hero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Partner
Hero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center.
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